Welcome to Tech Cast, LLC’s list of highly valued customers!
Tech Cast strives to be at the forefront of our industry when it comes to quality investment castings. Our commitment and focus is to achieve complete customer satisfaction; Tech Cast prides itself on providing high, efficient levels of service to all of our customers, by all levels of personnel within our organization.
In order to ensure that we are satisfying the needs and expectations of our customer base, we have developed an online survey to gather information in many different service areas, which will aid in gauging our performance levels to you, the customer.
Please take a moment to fill out the online survey and to elaborate on the optional commentsand suggestions. Please be sure to enter your company name and the name of the individual completing the survey so that we can track the responses received, and also so that we can ensure that any needs or issues are addressed accordingly.
We have been able to accomplish our reputation by listening to our customers. This corporate survey will provide Tech Cast, LLC. with invaluable feedback concerning our organization and our strengths and weaknesses. This feedback will be used to help us develop better service for our customer base in the future. Thank you, as your time is greatly appreciated.
Please rate the following categories based on the experience that you have with products and services that you receive from Tech Cast. There will be a space under each item to note any comments you may have regarding the answer that you have given. The questions at the end of this survey form are an optional response. However, we would appreciate additional information if possible.
What market segments are you aware of that Tech Cast serves?
What positive feedback do you hear about Tech Cast?
What negative feedback, if any, have you heard about Tech Cast?
What do you think are Tech Cast’s biggest challenges?
What do you think that our competitor has to offer that Tech Cast doesn't?
Transition – Please rate the transfer or implementation of your product to Tech Cast (smooth / efficient, etc.)
Delivery Performance – Please rate the delivery service for items that you received from Tech Cast, (received by due date, changes / issues communicated, shipped properly, etc.)
Quality Level – Please rate the quality level of the casting that you received from Tech Cast.
Customer Service – Please rate the level of customer service provided by Tech Cast personnel.
Optional Questions Before answering either of these questions, let me assure you that any issues you may have will be discussed by the appropriate personnel at Tech Cast and will be addressed with you as soon as possible.
Do you have any suggestions for ease of start up / transfer for any future jobs or customers?
Would you like to receive follow-up inquiries for any future jobs placed with Tech Cast?
In your opinion, what can we, as an Investment Casting supplier, do to provide better customer relations and maintain a strong partnership with your company? Are there any additional needs or services that you would like to see offered to your company?
Do you have any additional comments, questions, or concerns that you wish to address with us at this time?